Card Protection

Accelerated. Automated. Your Best Defense Against Fraud.

At HTFFFCU, we’re serious about protecting our members from fraudulent activity on their accounts. Our updated automated system can identify threats faster, notify members sooner, and equip them with the tools they need to take IMMEDIATE action against fraud. Previously, members would have only received a personal call from a live agent if fraud was suspected.

Members may receive an automated call that easily walks them through reviewing suspicious account activity on their card. Members may also sign-up to receive Automated Fraud Alerts text messages on their mobile phones.

Our new automated system includes:

  • IMMEDIATE alerts
    When suspicious activity has been detected on your account, we don’t wait for an agent to dial your number – our automated system will contact you by text or phone.

  • 2-Way Communication
    You can take action the second you receive your alert – by texting the provided command word, or interacting with the automated system on the phone; simply follow the instructions to answer questions regarding your recent card activity.

  • Real-time Support

Our live agents are ready to assist you at any time to ensure you receive the best defense exactly when you need it.

Don’t delay – you’ll want to sign up to receive the full benefit of this powerful new automated fraud prevention system. Log into Online Banking here to register for text fraud alerts today. Go to the Credit Card tile on your Online Banking Homepage. This will direct you to another page where you will find Fraud Alerts under the Communications tab.

Members should be aware that, while HTFFFCU does monitor fraudulent or suspicious account activity and may proactively contact a member about this activity, we will never call and ask for confidential information such as your entire account number or PIN. Contact us at (713) 864-0959 or visit any of our branches if you have provided confidential information.