*All members will be required to re-register for our new alerts and controls.
- Log into Online Banking or use mobile banking
- Click on Menu, then select Card Controls
- Enable your card(s) and select your alerts
- Go to Online Banking or use mobile banking.
- Click on Alerts, then on the top right hand side click on + New Alert.
Yes. Once set, an alert notice will be immediate.
Yes. Cards are immediately blocked.
Yes. Click on each state or country.
It is recommended, that members block their cards when not in use for extended periods of time.
By phone and to receive the PIN number immediately:
- For a Credit Card call 1-888-886-0083
- For a Debit Card call 1-866-985-2273
By Mail:
- It will take approximately 7-20 busines days to receive your new PIN in the mail.
- Go to Online Banking or use mobile banking.
- Click on Services then Card Controls.
- Choose the Debit or Credit Card you wish to order the PIN for.
- Click Service Options, then Other - Order a PIN.
You will be notified within 1-2 business days.
The minimum amount due will be 2% of the monthly balance.
No. Members must call 713-864-0959
Visa Credit Card Protection
Visa Credit Card Fraud Alerts
Our updated automated system can identify threats faster, notify you sooner, and equip you with the tools you need to take IMMEDIATE action against fraud.
Visa Credit Card Member Alerts
Members may choose which types of account alerts they want to receive and how they want to receive them. Whether by text message or email, Member Alerts help protect members from fraud by putting them in control of their account information.
With Real-time Member Alerts, know when:
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Large purchases occur (and you set the amount)
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A purchase is made without your card being present
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Purchases are made from outside the country
Set up your Credit Card alerts, log in to your online banking, and select a credit card tile. You can set up the alerts under the Communications tab.