Online Banking FAQs

Online Banking FAQs

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A comprehensive CU Online "how-to" listing.

If you would love to get started on CU Online but just aren't sure how to locate the information you need, not to worry! Below are some helpful steps on how to get started!

You can reorder checks through CU Online. If you are running low on checks and do not have time to come to one of the branches, just order them online. There must not be any changes to your personal information since your last check order to reorder online. The fee for the checks will be deducted from the checking account for which the checks are ordered. Please contact the credit union if you are unsure if you had an address and /or phone number change since your last check order. If you have not ordered checks online in the past 12 months, you will need to contact the credit union to place your order.

1. Log-on to CU Online

2. Select "Check Services" on the menu bar

3. Select the "Check Reorder" tab (you will be redirected to Deluxe's website)

4. Input the credit union's routing number: 313083714

5. Input your 10-digit account number (found at the bottom of your check)

6. Select 'Personal Products' and click Continue

7. Follow the prompts on the website and reorder

With CU Online you can view the balances in your savings and checking accounts as well as view your loan balances. You can also see the balances of any investment accounts and credit cards that you may have.

1. Log-on to CU Online

2. Select "Accounts" tab on the menu bar

3. Select "Balances"

You can view the history of any account for the last 12 months on CU Online.

1. Log-on to CU Online

2. Select the "Accounts" tab

3. Select "History"

4. Using the drop down-box, choose the account of the history you would like to view

5. Choose the History Period from the drop-down box

6. Click "View Transactions"

You may perform detailed transaction inquiries by clicking on Advanced History.

Why write a check? Just make your HTFFFCU MasterCard or VISA payment online through CU Online. Payments must be made by 4:00 p.m. CST to be effective on the date of payment. Any payments made after 4:00 p.m. CST will be posted on the following business day.

1. Log-on to CU Online

2. Select the "Transfer" tab on the menu bar

3. Select the "From Account" on the drop-down box

4. Select the "To Account" on the drop-down box (this will be your MasterCard or VISA account)

5. Enter the amount to transfer

6. Click "Submit"

Please note: if you have a closed MasterCard or VISA account as well as an active one, please be sure to select the open MasterCard or VISA account for payment.

The convenient way to place stop payments on checks is through CU Online. Stop payments must be placed by 3:00 p.m. CST to be guaranteed for the same business day and are valid for 14 days. An extension of 6 months can be placed on the stop payment if you return the signed confirmation notice to the credit union. The stop payment fee will be withdrawn from the account on which you are stopping payment.

1. Log-on to CU Online

2. Select the "Check Services" tab on the menu bar

3. Click on the "Check Stop Pay" tab

4. Choose the account from which the check was made

5. Enter the check number (if your checks have 5 or more digits, enter the last 4 digits of the check number)

6. Click "Submit"

A review of the transaction will be presented to you. If it is correct, select "Submit." If not, select "Cancel." A complete disclosure will be mailed to you within 3 days of receiving your request.

Through CU Online, you can view and print copies of checks that have cleared your account. You are able to print the front and back of a check for your records without having to come into the credit union. This feature does not apply to HTFFFCU checks that are cashed in the lobby at any of the branches.

1. Log-on to CU Online

2. Select the "Check Services"tab on the menu bar

3. Select "Check History"

4. Select Account Number and enter the Starting Date & Ending Date to search for checks in that range

5. Click "Submit"

6. Click on the check number to pull up a copy of it

This convenient home banking service is free of charge and you can pay an unlimited number of bills. This service is available for paying all non HTFFFCU loans. To sign up:

1. Log-on to CU Online

2. Select "Bill Pay" on the menu bar

3. Read the online disclosure document and click "I accept the disclosure"

4. Fill out the application found after accepting the disclosure

5. Confirm the application information

In 3-5 business days, you will receive an email stating whether or not you have been approved for Bill Pay. You can use your Bill Pay services at that time.

Underneath the Online Message of the Day, you can find the "Just Ask" feature. When you click on that icon, you will be able to ask questions about anything CU Online related. It will then bring up a list of topics related to your question. Try it!

For questions concerning Bill Pay, please contact us during normal business hours at 713-864-0959.

1. Make sure you have the latest version of Adobe Reader® installed on your computer. To download the free software, click the icon above.

2. Log-on to CU Online

3. Select the "eStatements" tab on the menu bar

4. Read the Disclosure Screen

5. Fill in appropriate information

6. Choose from one of the following options:

  • view your statement online and receive an email notice when the statement is ready to view
  • do not receive your statement via email plus not to receive an email notice when the statement is ready to view

7. Click "Sign-up"

1. Make sure you have the latest version of Adobe Reader® installed on your computer. To download the free software, click the icon above.

2. Log-on to CU Online

3. Click on the credit card you wish to use

4. Select the correct credit card from the drop down box and hit "submit"

5. From the left-hand menu, click Statements. This will bring you two options. Click on "Delivery Options".

6. Select the "Paperless" option. This will display your current email address. If the address needs to be updated, please hit "Cancel" and update your information under Online Account Profile.

7. Click on "Legal Agreement" link confirming that you have read and agree to the terms and conditions set forth.

8. Once you have read the agreement, close the small window and click "I agree".

9. Your request will take 24-48 hours to process.

You can use Secure Messaging to send a secure (SSL encrypted) message to be answered by the credit union. This enables you to pass sensitive financial information, such as account numbers and balances. Our credit union’s service representatives read these messages on a secure, private, firewall protected server and the answer you receive travels over the same SSL encryption that protects your Internet banking session.

You can access Secure Messaging in two ways: use the icons to the right of the account about which you have a question, or use the Options Menu on your toolbar to access a blank message screen. The icon will pre-fill the message to the credit union with some information about your account, including your account number to help the credit union know the account in question.

If your question does not concern a particular account, or if you want to delete or re-phrase the suggested information, you can delete, cut and paste the message in the box like any text message. This pre-filled information and message header makes it easier to answer your account related questions.

1. Log-on to CU Online

2. Select the "Transfer" tab on the menu bar

3. Select the "From Account" from the drop-down box

4. Select the "To Account" from the drop-down box

5. Enter the amount to be transferred

6. Click "Submit" and confirm the transaction.

1. Log-on to CU Online

2. Select the "Transfer" tab on the menu bar and click on "Scheduled Transfer"

3. Click on "Add New Scheduled Transfer"

4. Complete the required information and click "Submit"

To edit any pending scheduled transfers, go to the Transfers tab, verify the transfer you want to edit and click on the pencil "Edit" icon next to the transaction. You can also delete the transaction if it is still pending.

 

You can transfer to and from any account that you are a signer on using CU Online, as long as the primary signer is on the account as well. You must sign up for this service but the process is simple. You can download the authorization form by  clicking here.

Once you are set up, follow the steps above to make a transfer.