Card Protection Services

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Card Protection Services

Accelerated. Automated. Your Best Defense Against Fraud.
At HTFFFCU, we’re serious about protecting you from fraudulent activity on your accounts. That’s why we’ve strengthened our defenses with a new, automated system that can identify threats faster, notify you sooner, and equip you with the tools you need to take IMMEDIATE action against fraud. Previously, you would have only received a personal call from a live agent if fraud was suspected.

The new system allows you to receive an automated call that easily walks you through reviewing suspicious activity on your card. You may also sign-up to receive Automated Fraud Alerts text messages on your mobile phone.

Our new automated system includes:

  • IMMEDIATE alerts
    When suspicious activity has been detected on your account, we don’t wait for an agent to dial your number – our automated system will contact you by text or phone.
  • 2-Way Communication
    You can take action the second you receive your alert – by texting the provided command word, or interacting with the automated system on the phone; simply follow the instructions to answer questions regarding your recent card activity.
  • Real-time Support

Our live agents are ready to assist you at any time to ensure you receive the best defense exactly when you need it.

Don’t delay – you’ll want to sign up to receive the full benefit of this powerful new automated fraud prevention system. Log into Online Banking here  to register for text fraud alerts today. Go to the left-hand menu, select Services and click on Credit Card Info. This will direct you to another page where you will find Fraud Alerts under the Communications tab.

Members should be aware that, while HTFFFCU does monitor fraudulent or suspicious account activity and may proactively contact a member about this activity, we will never call and ask for confidential information such as your entire account number or PIN. Contact 713-864-0959 or www.htfffcu.org if you have provided confidential information.