Card Protection Services

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Card Protection Services

We are always looking for new ways to stop fraud faster and with our enhanced fraud prevention tools we can do just that.

Introducing the SecurLOCK™ fraud management suite, real-time services that will help you battle fraud.

SecurLOCK™ Communicate

This fraud management alert system provides an additional layer of security to your card. It includes real-time, two-way SMS texts for quicker fraud identification and prevention as well as interactive voice and email fraud notifications if no response is received by text or phone calls.

Depending on the time of day, members will receive notification by one of three methods:

  • Text
  • Voice Call
  • eMail

Each method will provide the opportunity to either acknowledge that fraud has occurred or to indicate that the transactions being analyzed are legitimate. If the transactions are legitimate the fraud hold on the card will be removed within 10 minutes of your response.

SecurLOCK Communicate FAQs
SecurLOCK™ Equip

img-securlock16Imagine an app that puts the power to protect your cards is in your hands. SecurLOCK™  Equip does just that. Left a store without your card? Lock it until you get it back. Shopping around the neighborhood? Set the card to work only where you are. Providing a card to your college-bound child? Receive alerts and monitor their spending.

And registration couldn't be easier. Just follow these simple steps:

1. Go to your app store and search for SecurLOCK Equip. The app is available on the Apple Store for iPhones and Google Play for Android devices.

2. Install the app on your smartphone.

3. Launch the app and tap on the New User option.

4. Follow the prompts to register your HTFFFCU Debit Card.

SecurLOCK Equip FAQs
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