Personal Automated Telephone Teller

Local: 713-869-4984
Toll Free: 800-305-6372

Wherever you find a touch-tone telephone you’ll find your credit union. With PATT you can use the phone in your home, office or anywhere in the continental United States to quickly and conveniently access your HTFFFCU account.

We have recently added some new enhancements to PATT that will make doing your business from your phone even easier.

The Main Menu codes have changed and they are as follows:
(note: you may select any option at any time.)

Press:

    1  Balance Information
            1 Share Balance
            2 Open Share List
            3 Loan Balance
            4 Open Loan List
            # To go back to previous menu
            0 To speak to the Operator - currently not available
            *  To end the call
            (note: #, 0 and * will apply to each Main Menu option)
    2  History Information
            1 Last Depost
            2 Last Payroll Deposit
            3 Share History
            4 Loan History
            5 Deposit History
            6 Recent Transaction Activity
    3  Transfers
            1 Share to Share
            2 Share to Loan
            3 Loan to Share
    4  Checking Information
            1 Checking Balance
            2 Check No. Inquiry
            3 Checking History
            4 Check Copy Request
            5 Check Stop Payment
            6 Check No. Range
    5  Loan Information
            1 Loan Balance
            2 Open Loan List
            3 Loan Payment Inquiry
            4 Loan Payment History
            5 Loan Payoff Amount
            6 Loan Balance on a Specific Date
            7 Loan Advance Total
    6  Additional Options
            1 Change Access Code
            2 Year to Date Information
            3 Change Account
            4 Activate new card received in the mail
            5 Report a card lost, stolen or not received
    7  Report a Credit Card lost, stolen or not received
            1 To enter card number
            2 For a list of available card numbers
    0  Transfer to the operator - currently not available

    *   To end the Call

    #  Return to previous menu

Once you have entered one of the options from the Main Menu, PATT will walk you through the options available for that selection. Please note: a share is considered anything that is not a loan (i.e. Savings, Checking, Money Management, etc.)

New Options for PATT
Under the Balance Information Menu you will now have the Open Share List and Open Loan List options. These will allow PATT to tell you all of the balances in your account one by one or you can use the # key to return to the previous menu and select Account Balance to hear a particular balance. This option is also available under the Loan Menu to Open Loan Balance List.

Contact the credit union if you have any questions.

For a complete and detailed guide to PATT, please click here for a printable version of the instructions.