Secure Messaging (through CU Online)
You can use Secure Messaging to send a secure (SSL encrypted) message to be answered by the credit union. This enables you to pass sensitive financial information, such as account numbers and balances. Our credit union’s service representatives read these messages on a secure, private, firewall protected server and the answer you receive travels over the same SSL encryption that protects your Internet banking session.
You can access Secure Messaging in two ways: use the icons to the right of the account about which you have a question, or use the Options Menu on your toolbar to access a blank message screen. The icon will pre-fill the message to the credit union with some information about your account, including your account number to help the credit union know the account in question.
If your question does not concern a particular account, or if you want to delete or re-phrase the suggested information, you can delete, cut and paste the message in the box like any text message. This pre-filled information and message header makes it easier to answer your account related questions.