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eServices

Mobile Banking

Below are some helpful steps on how to get started using Mobile Banking!

Accounts

With Mobile Banking you can view the balances in your savings and checking accounts as well as view your loan balances. You can also see the balances of any investment accounts and credit cards that you may have.


How do I access my accounts?

1. Click on the Mobile Banking mobile app icon on your smartphone.
2. With your finger, move the lock to the folder icon
3. This will bring up the log-in feature to log in to your account (if you are not already logged on). You must be signed up to CU Online to utilize this feature.
4. Swipe the screen to move from account to account.

Move Money (Transfers)

You can use Mobile Banking to make transfers from account to account within your member number. Transfers can be used to move money from savings to checking and to pay your loans or credit cards.


How do I make transfers?

1. Click on the mobile app icon on your smartphone.
2. With your finger, move the lock to the arrows icon
3. This will bring up the log-in feature to log in to your account. You must be signed up to CU Online to utilize this feature.
4. Select the "To Account" from the drop-down box
5. Enter the amount to be transferred
6. Click "Continue" and confirm the transaction.

Settings

You can customize the transaction history of any account and how long you stay logged on for.


How do I customize my settings?

1. Click on the mobile app icon on your smartphone.
2. With your finger, move the lock to the bolts icon
3. This will bring up the log-in feature to log in to your account. You must be signed up to CU Online to utilize this feature.
4. You can choose to customize the default transaction history and how long to stay logged on the mobile app.
6. Slide the slider options to your desired settings.

Locations

Find a branch or ATM near you by utilizing the Locations feature on the mobile app!


How do locate a branch or ATM?

1. Click on the mobile app icon on your smartphone.
2. With your finger, move the lock to the ATM icon
3. This will bring up the maps feature.
4. You can choose which branch you would like directions to or more information for.

Forgot your password?

If you have forgotten your CU Online password, you will need to have it reset.


How do I reset my password?

1. Vist our website at www.htfffcu.org.
2. Go to the Products & Services tab and click on Forms.
3. Download the "Request to Reset CU Online PIN" form. Complete it and fax it back to the Call Center at 713-864-4262.

Don't have a CU Online Log-on?

If you're not registered to use CU Online, you will not be able to use some mobile app features.


How do I get started?

1. Vist our website at www.htfffcu.org.
2. Go to the eServices tab, hover over the Internet Banking tab and click on Sign Up for CU Online!
3. Download the form, complete it and send it according to the instructions on the form.